Shipping/Returns

Shipping Policies

When you place an order, Salt Water Pool Parts will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. Salt Water Pool Parts does not begin processing your order until all the information for full payment and authorization is received. For in-stock items, Salt Water Pool Parts prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, Salt Water Pool Parts orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.

The exact shipping cost of your order will be automatically calculated before finalizing your payment. If you require Next Day/Overnight or any other special shipping requests, please contact our customer service department for a price quote.

Salt Water Pool Parts will ship orders internationally!

We offer two methods of International Shipping:

Express Mail International $55.00:

*Average delivery: 5 business days.

Priority Mail International $45.00:

*Average delivery: 6 to 10 business days.

*INTERNATIONAL SHIPMENTS - Cartridge Filters Freight Charge Is Based On The Weight Of The Box. After your order is placed you will be notified of the additional freight charge. With your approval we will proceed with the order. We do not charge any handling fee's on any of our orders.

Please contact our customer service department at Sales@azpoolsupplies.com if you have any questions on International Shipping.

Return Policies

If you are not satisfied with your purchase, Salt Water Pool Parts is glad to refund or exchange any new and unused (non-defective) merchandise within 30 days of receipt. All products must be packed in the original, unmarked manufacturer packaging including all parts, accessories, manuals, documentation and registration that shipped with the product. Salt Water Pool Parts will asses a 20% restocking fee for any returned merchandise. All charges related to the return of any item(s), including shipping charges, remain the responsibility of the customer. You may return your product(s) after acquiring authorization from Salt Water Pool Parts. To obtain a Merchandise Return Authorization Number, please contact our customer service department via e-mail, prior to returning merchandise. If an item is defective you must contact the manufacture to obtain warranty of the item. SaltwaterPoolParts.com does not handle manufacture warranties or defects.
*ALL ELECTRONIC COMPONENTS SALES ARE FINAL - NO RETURNS*

Original shipping charges are not refundable unless you received an item in error.

Please note that Salt Water Pool Parts is not responsible for any damage incurred during shipping. We recommend that you inspect the merchandise directly upon delivery and if physical damage is detected, a customer must obtain a note from the driver recording the damage at the time of merchandise acceptance. You must also contact the shipping carrier immediately after noting the damage in order to file an insurance claim. If assistance is needed in the claiming process, Salt Water Pool Parts will be happy to help.

Salt Water Pool Parts strives to make the exchange process for our customers simple and hassle-free. If a customer returns merchandise within 10 days of the original purchase and the return is a result of an error concerning an incorrect item, Salt Water Pool Parts will pay the return shipping costs and promptly ship out the correct item. In order to return any item(s) please contact Salt Water Pool Parts at sales@azpoolsupplies.com to receive a Merchandise Return Authorization Number. Please note that Salt Water Pool Parts reserves the right to refuse any products shipped without a return authorization number issued by us.

Authorization for return of all merchandise will be denied if any shipment carrier other than UPS or FedEx delivers the product. If you deliver your returned merchandise through an alternative carrier, Salt Water Pool Parts recommends that you entail the manufacturer’s warranty service from their field warranty service centers for your own protection, unless otherwise stated in writing from In-Floor Pool Parts. All returned products are subject to inspection before a return credit can be approved. We are not responsible for returned items lost in transit.

You may cancel an order at any time prior to processing. Unfortunately, we are not able to cancel orders once they have been shipped.